IT Service Delivery Operations Lead

2640

Remote?: 1

Highlights (Bonus, shift, relocation, info for job):

Job Summary

Provide support to end-users, support and direction for New-Hire Experiences (NHEs), communication and correspondence on behalf of the department, coordination and organization of IT asset management, and support for department reporting requirements to maintain compliance. Assist with technical and non-technical research and analysis. Collect, proofread, edit, format, and distribute documentation needed by staff, such as technical user guides, policy information, and other relevant data.

 

 

Duties and Responsibilities

• Provide support for New Hire IT onboarding activities, ensuring smooth setup of systems, hardware, and software for an optimal first-day experience.
• Play an important role in the coordination of IT asset lifecycle, including purchasing hardware and software, coordinating deployment, maintenance, and retirement.
• Assist with day-to-day communication and correspondence with users across the organization.
• Manage and monitor Microsoft and Azure user licenses for AbsoluteCare.
• Manage documentation of operational processes within the IT department.
• Support physical access systems requests.
• Manage Microsoft OneDrive and Outlook legal holds, retention requests, and shared access requests.
• Create and distribute IT and IT Service Delivery correspondence such as letters, memos, and email announcements for the purpose of informing users of relevant events taking place within the company.
• Purchase new and recurring information technology supplies, services, software, hardware, and systems.
• Coordinate incoming and outgoing technology-related parcels related to employee onboarding and/or separations.
• Manage all Health Information Systems access for staff across the organization by creating employee accounts, partnering with other departments to create portal access for new clinical users and maintaining employee access for each site.
• Maintain HIS documentation and reference material for organizational use.
• Perform other IT operational duties as assigned.

 

 

Minimum Qualifications

Education

• A four-year college degree, or equivalent experience is preferred.
• Office 365 suite certification or ability to obtain.

Experience & Skills

• At least 3 years of progressive experience supporting teams and processes in a busy enterprise environment.
• Well developed, professional, effective verbal and written communication skills.
• Proficiency in MS Office, with exceptional knowledge of Excel.
• Microsoft SharePoint user experience a plus.
• Microsoft Azure and Microsoft License management experience.

Additional Requirements

• Highly organized, meticulous attention to detail, and pride in work is an absolute must.
• Excellent time management skills and ability to multi-task and prioritize work.
• Technical aptitude with ability to quickly learn new applications.
• Ability to work independently and as part of a geographically distributed team.
• Ability to create quality documentation under guidance from IT personnel.
• A high-level of integrity and trust, able to pass stringent background screening.
• Knowledge of HIPAA and state and federal guidelines on privacy and security is a plus.

 

Working conditions

 

This job operates in a remote capacity. This role routinely uses general office equipment.  Robust and reliable internet connection from home or location where employee will be working is required.  

 

Physical requirements

 

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Job may be physically demanding at times.
• Repetitious Movements.

• Ability to occasionally move objects up to 20 lbs.
• Some Travel may be required

 

Direct reports

None

Why Work at AbsoluteCare?

At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer. 

We call this “care beyond medicine.” We have turned the doctor’s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members’ needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.

We don’t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works. 

Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT².

AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

EEO Employer Verbiage: AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.