Director of Pharmacy Services and Implementation

Why Work at AbsoluteCare?

At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer. 

We call this “care beyond medicine.” We have turned the doctor’s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members’ needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.

We don’t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works. 

Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT².

Job Summary

The Director of Pharmacy Services and Implementation is a licensed health professional responsible for design and oversite of pharmacy programs and services across AbsoluteCare pharmacies. It is also responsible for the end-to-end implementation and start-up of new AbsoluteCare pharmacies.  This role will serve as a pharmacy SME and work extensively across all functions of the AbsoluteCare organization including new market implementation, clinical services, and site operations.

Duties and Responsibilities

• Lead overall design and implementation of new pharmacies in partnership with clinic operations and implementation team.
• Lead project management initiatives in partnership with external community partners including FQHCs.
• Partner with the VP of Clinical Pharmacy Partnerships in overall development and execution of integrated pharmacy initiatives across the organization.
• Establish new pharmacy implementation playbook including: pharmacy design, start up, and operational ramp up.  
• Establish relationships with all local market and clinic teams to support overall market growth and member engagement.
• Establish an open line of communication across local and corporate team members to ensure effective delivery/cascade of information.
• Hire and train new pharmacy managers and establish/execute team staffing plan in partnership with local market president and clinical leadership team
• Responsible for ensuring a distinctive, high quality, engaging member experience is delivered at each pharmacy location.
• Responsible for ensuring a collaboration among local providers, pharmacy managers and others to increase member usage of our pharmacy.
• Work with executive leadership to review financials and KPIs to create action plans, conduct business forecasting and analysis for business planning.
• Provide leadership and support the implementation and maintenance of standard policies, procedures, and best practices for pharmacy to promote compliance with all applicable federal and state laws, regulations, and administrative rules.
• Identify potential areas of compliance vulnerability and risk and recommends mitigation strategies.
• Participate as Pharmacy SME in the development of new product, programs and services to drive overall organizational growth strategy and priorities.
• Oversee pharmacy shared services and programs which may include, Purchasing, 340B administration, PSAO and payer network contracting, and specialty pharmacy initiatives.
• Work closely with medical and other teams/departments on the medication use process to ensure the provision of safe and effective pharmaceutical care.
• Serve as a subject matter expert for integrated pharmacy programs, including but not limited to developing workflows, templates, and other member engagement strategies within the electronic health record.
• May require other duties as assigned

Minimum Qualifications

• Pharm D. or Bachelor of Science Degree in Pharmacy Required
• 8+ years’ combined experience within pharmacy organizations serving complex populations within a community based, clinic pharmacy setting
• Demonstrated experience in pharmacy start up and implementation of new pharmacies within community-based organizations
• At least 5 years of experience working across clinical/medical teams and care coordination team as part of comprehensive patient centered care programs.

Working conditions

This job requires the combination of remote work in a home office setting, professional office settings, and comprehensive care center environments. This role requires a dedicated, quiet workspace with the ability to adhere to HIPPA and other privacy policies.  A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role. 

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates the computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Ability to travel up to 50%

Direct reports

• Pharmacy Managers