Job Summary

The Cloud Engineer II is responsible for designing, implementing, and managing cloud-based systems and infrastructure. This role requires advanced technical skills, independent judgment, and the ability to drive projects and mentor junior staff.  The Cloud Engineer II collaborates with cross-functional teams including cloud application and infrastructure support teams, project managers, network and system engineers, and other technology support teams to deliver secure, scalable, and reliable cloud solutions, and acts as a subject matter expert for cloud technologies within the organization. Documents critical design and configuration details required to support the delivery of enterprise cloud services.

Duties and Responsibilities

• Build, maintain, and monitor cloud environments (Azure, AWS, GCP), including endpoint management, cloud storage, virtualization, and networking.
• Develop and execute migration plans from on-premises to cloud environments, ensuring minimal disruption and optimal performance.
• Deliver end-to-end enterprise infrastructure management solutions in a cloud environment, including system capacity and performance monitoring and optimization.
• Support the full lifecycle of enterprise-wide Azure and other owned Cloud Infrastructure.
• Implement automation for deployment, scaling, and monitoring using tools such as Terraform, Ansible, Jenkins, and Azure DevOps.
• Ensure the security and compliance of cloud environments, including data protection, privacy, and adherence to regulatory standards (HITRUST, HIPAA, etc.).
• Monitor and analyze cloud infrastructure performance, proactively identifying and resolving issues to ensure high availability and cost efficiency.
• Participate in incident and problem resolution, providing advanced troubleshooting and root cause analysis for cloud-related issues.
• Monitor and optimize cloud infrastructure costs using tools like Azure Cost Management and AWS Cost Explorer.
• Serve as a consultant to the business and IT teams to determine the most appropriate cloud solution required for business projects as a subject matter expert in the areas of technology design and support. This role requires the ability to help teammates and demonstrate innovative thinking in both the design and execution phases of technology infrastructure.
• Provide systems and application support to users who have varying degrees of knowledge with computer systems by communicating effectively and applying your experience.
• Leverage teammates, knowledge bases, technology forums, and vendor support to perform root cause analysis and implement controls to prevent outages.
• Create and maintain technical documentation, end user documentation, and system administration documentation using standard desktop software tools.
• Train others (primarily within the technology area) for the purpose of ensuring their ability to use new and/or existing infrastructure systems and applications throughout the enterprise.
• Participate in an on-call rotation for escalated matters.

Minimum Qualifications

EDUCATION:

• Bachelor’s degree as well as 8 years of related experience or 10+ years of equivalent experience can be commensurate to the education required.

EXPERIENCE:

• Minimum of 7 years’ experience in cloud systems and network engineering roles preferred.
• Extensive experience with Azure cloud, Windows server, VMware, and SAN platforms including deployment, maintenance, and troubleshooting.
• Extensive experience with cloud and traditional networks including firewalls, routers, switches, and wireless infrastructure.
• Expertise monitoring, troubleshooting, and supporting complex cloud and on-prem infrastructure systems and network environments.
• Experience with a wide variety of IT systems, cloud, and networking as they relate to the implementation and deployment of new sites.
• Experience with other relevant infrastructure equipment, such as UPS devices, telephony platforms, fiber media converters, etc.
• Extensive experience with Azure Active Directory Services and Identity Management Solutions preferred.
• Deep experience with network appliances (e.g., Palo Alto, Cisco Meraki, etc.) preferred.

LICENSURE / CERTIFICATION

• Microsoft certifications (e.g., Azure Administrator, Azure Solutions Architect), AWS Certified Solutions Architect, or other relevant network and systems certifications preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficiency with Microsoft AD Domain, DNS (internal/external), Group Policy, DFS.
• Advanced skills in designing and supporting Azure cloud and on-premises servers/services.
• Experience supporting network appliances and switches, WANs, SD-WANs, LANs, VLANs.
• Extensive experience with Windows Server, VMware, and SAN platforms.
• Advanced scripting skills (PowerShell, Python, or similar) for infrastructure automation.
• Experience supporting infrastructure requirements for new buildouts and acquisitions.
• Knowledge of ITIL foundation and principles preferred.
• Excellent verbal and written communication, collaboration, and interpersonal skills.
• Strong independent judgment and decision-making abilities.
• Demonstrated experience with detailed documentation and formal policies/procedures.
• Ability to mentor and train junior staff.
• Strong oral and written communication skills.

Working conditions

This job operates in a remote location from your home location.  This role requires a dedicated, quiet workspace with the ability to adhere to HIPPA and other privacy policies.  A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role.  Travel may be required in certain cases.

Physical requirements

• Ability to remain stationary for extended periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Job may be physically demanding at times.

• Ability to occasionally move objects up to 50 lbs.

• Repetitious Movements.

Direct reports

• None