Job Summary

This role is responsible for the clinical and administrative oversight of both Medical Assistants, Team Nurses and Treatment Triage Nurse. Ensuring high-quality, evidence-based care delivery, staff competency, interdisciplinary collaboration, and consistent operational excellence across the integrated care team.

Duties and Responsibilities

• Serve as the subject matter expert for Medical Assistant and Team Nurse responsibilities, including primary care workflows, PCMH standards, and evidence‑based clinical practice.
• Manage hiring, onboarding, scheduling, staffing, and performance for Medical Assistants Team Nurse, and Treatment Triage Nurses.
• Provide direct supervision, evaluation, and ongoing competency assessment for clinical support staff.
• Ensure timely and accurate completion of clinical tasks, workflows, and documentation in alignment with organizational standards and regulatory requirements.
• Coordinate and deliver education and training on evidence-based practice, including disease management, preventive care, care coordination, medication safety, and infection control, and immediate care interventions.
• Engage proactively with the integrated care team to resolve barriers to care, support clinical operations, and support seamless patient experience.
• Maintain strong communication channels with interdisciplinary teams, and site and market leadership.
• Participate in innovative problem solving to enhance care quality, operational performance, and member outcomes, including efforts to reduce unnecessary emergency room utilization
• Provide coverage and perform clinical duties as needed, functioning as either a Medical Assistant, Team Nurse and Treatment Triage Nurse.

Minimum Qualifications

• Active unrestricted Registered Nurse license (compact preferred).
• 3+ years of clinical experience in medical assisting, nursing, or related healthcare delivery roles.
• 2+ years of supervisory experience overseeing clinical staff.
• Active CPR certification.
• Proficiency in clinical nursing skills such as wound assessment and care, venipuncture and phlebotomy, and assessment and management of common chronic conditions such as diabetes, hypertension, CHF, and COPD.
• Experience with training and mentoring, health records system.
• Strong interpersonal communication, problem-solving, organization, and time-management skills.
• Proficiency with Microsoft Office applications.

Working conditions

This job operates in a professional office environment.  This role routinely uses general office equipment.  Often wear a special uniform, such as a lab coat or surgical scrubs, protective or safety attire, such as gloves and masks. Exposed to the diseases and infections of patients daily. May share workspace with other technicians and staff.

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Job may be physically demanding at times.
• Repetitious Movements.

• Ability to occasionally move objects up to 20 lbs.

Direct reports

• Treatment and Triage Nurse, Team Nurse and Medical Assistant

All Employees are expected to maintain the security and privacy of all information that is owned by AbsoluteCare or maintained on behalf of the company’s patients, employees, and business partners. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.  This job description is subject to change at any time.