Job Summary

The Resource Manager leads CBO partnership development, oversees budget and resource management, maintains a comprehensive Community Resource Guide and supervises a team of Social Determinants of Health Coordinators (SDOH-Cs) that work to with members to alleviate social barriers to health.  This important role will be instrumental in creating and leading a team culture focused on our mission and the members we serve. This role is responsible for meeting their own Key Performance Indicators (KPIs) and ensuring SDOH-Cs are aching their KPIs and program goals.  

Duties and Responsibilities:

• Responsible for team management including hiring, promoting, retaining, and disciplinary action for SDOH team, utilizing AbsoluteCare’s values as guidelines in a matrixed, cross-functional organization.
• Provide excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and recurring defects for team.
• Ownership for individual level performance management through tracking and reporting of key performance indicators, quality measures, observation, one-on-one coaching and feedback and corrective action plans when needed.

• Leverage data, key performance indicators, quality metrics and reporting to track leading and outcome performance indicators and ensure all teams are achieving expectations; identify and drive actions to address gaps in performance.
• Expertise in fostering partnerships with community-based organizations in the State of Practice that support SDOH gaps for patients.
• Develop relationships with community partners to maintain a vetted network of community organizations to support member needs
• Manage and maintain a robust Community Resource Guide to support staff in connecting members to community resources and services
• Deep understanding of Maryland housing assistance programs and community development programs
• Serve as housing SME for the Center with knowledge of housing policy, tenant rights, affordable housing opportunities and processes and developing direct pathways to housing members
• Collaborate with shared services leadership to understand program(s) process, technology, expectations, and implement consistently across engagement teams within market.
• Reinforce shared services training of new processes, expectations, metrics, technology, etc., ensuring consistency and compliance of team
• Manage all aspects of the Member Fund including request, determination, and approval processes
• Manage accounts receivable and reconciliation of the Member Fund
• Identify opportunities for team, process and technology improvements and leverage critical reasoning, decision-making, and problem-solving skills to resolve.

• Work collaboratively across market and shared services leaders to drive outcomes, identify challenges, improve processes and create a culture of teamwork.
• Manage and delegate team assignments and work queues and ensure that the team achieves outcomes.
• Lead weekly team meetings to align priorities, key performance indicators and goals.

• Meet with the Engagement Director at least bi-weekly regarding progress and barriers to success of operations, key performance indicators, progress toward goals and team engagement.
• Ensure teams are properly documenting and reporting in appropriate technology system(s).

Minimum Qualifications

• 3+ years previous management experience required, leading teams across multiple functions or processes preferred.
• Bachelor’s degree required. Master of Social Work or public health, preferred.
• 2+ years of experience required working within community agencies or healthcare field.
• Proven experience of accountability for a team achieving key performance indicators.
• Previous experience using electronic medical records and/or clinical management platforms
• Excellent computer skills including knowledge of Microsoft Word, PowerPoint, Excel, and different databases.
• Excellent organizational skills, ability to multi-task, self-motivated and able to work in a fast-paced environment.
• Passionate about serving the under-served.
• Must have reliable personal transportation.
• Must have a valid driver’s license, proof of insurance, and reliable personal vehicle. 

Working conditions

This job operates in the community and within a professional office environment.  This role requires reliable personal transportation to travel to member homes, community settings, and the AbsoluteCare office; routinely uses general office equipment.  This role requires a dedicated, quiet workspace with the ability to adhere to HIPAA and other privacy policies.  A reliable and high-speed Wi-Fi connection.

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to travel, drive, and walk within the community where members live daily.
• Ability to remain stationary for long periods of time.
• Can operate a computer, keyboard, copy and fax machine, phone and other general office equipment.
• Operates a personal motor vehicle.

• Ability to occasionally move objects up to 20 lbs.

Direct reports

SDOH-Coordinators