Health Coordination Supervisor

2253

Remote?: 1

Highlights (Bonus, shift, relocation, info for job):

Job Summary

 

The Supervisor of Health Coordination oversees part of the Health Coordinator team, ensuring efficient outreach and education to our members. The Supervisor will lead, mentor, and manage a team responsible for addressing recommended screenings and services based on individual health needs. The role reports directly to the Manager of Health Coordination. The Supervisor assists the Manager in the creation and execution of outreach strategy and operational efforts related to Health Coordination. The role involves ensuring compliance with quality initiatives and regulatory requirements and supporting the Health Coordinators in day-to-day duties of providing direct education and resources to members. The Supervisor will also support the team in conducting telephonic member outreach to meet quality improvement, regulatory, and contractual requirements.

 

Duties and Responsibilities

 

• Manage assigned staff, including performance management, coaching, and work assignments.
• Participate in the selection process and recommend candidates for hire.
• Ensure the quality of work performed by the team and oversee staff training.
• Ensure compliance with policy and procedures.
• Oversee the team’s telephonic outreach to members, ensuring support for quality improvement, regulatory, and contractual requirements.
• Educate the team on engaging members and their families about preventive health screenings and identifying barriers to care.
• Champion motivational interviewing, active listening, and health behavior change techniques for member interactions.
• Serve as a resource for HEDIS activities and provide guidance on HEDIS measures and other quality measures.
• Conduct audits to ensure appropriate team engagements and accurate documentation of member contacts.
• Interact with other departments to identify cross-functional collaboration opportunities and coordinate member activities.
• Analyze weaknesses and develop processes to improve team outcomes and impact.
• Work with analysts to identify outreach performance metrics, including outbound call volume, reach rate, care gap closure, and member referrals.
• Develop and implement strategies to improve outreach effectiveness and member engagement.
• Complete special assignments and projects instrumental to the department's function.

 

Minimum Qualifications

• Associates degree required
• Bachelor’s degree in healthcare administration, public health, or a related field preferred.
• 3+ years of experience in a healthcare setting (hospital, managed care organization, outpatient provider, etc.) or as a patient navigator.
• 2+ years of experience in member, provider, and customer service or call center environment.
• 1+ years of experience in a supervisory or leadership role.
• Experience in quality improvement/HEDIS or health education is preferred.
• Experience and passion for working with and engaging vulnerable, hard to engage, complex populations.  
• Knowledge and trusting relationships within local community, and experience and knowledge navigating community resource.  
• Independent and persistent self-starter  
• Excellent communication, leadership, and organizational skills.
• Bilingual (English and Spanish) is a plus but not required.
• Proficiency in data entry and healthcare software systems.
• Proficient in PC skills, such as Microsoft Office. 

 

Working conditions

 

This job operates in a remote location from your home location.  This role requires a dedicated, quiet workspace with the ability to adhere to HIPPA and other privacy policies.  A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role. 

 

Physical requirements

 

• Ability to remain stationary for extended periods while working at a desk or workstation.
• The role requires frequent use of a computer, including typing on a keyboard and using a mouse. Manual dexterity and hand-eye coordination are essential for efficiently completing tasks and navigating various software systems.

 

Direct reports

(Lead) Health Coordinator

Why Work at AbsoluteCare?

At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer. 

We call this “care beyond medicine.” We have turned the doctor’s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members’ needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.

We don’t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works. 

Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT².

AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

EEO Employer Verbiage: AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.