Job Summary

The Community Partnerships Program Manager plays a lead role in defining the organization’s community engagement strategy and program and supporting implementation within each our markets in collaboration with local teams. This strategy will include the organizations approach to community partnerships, building the AbsoluteCare brand, and finding and engaging members. The ultimate goal of the role and the program is to drive improved healthcare outcomes for AbsoluteCare members.

This role is key in developing programmatic strategies, best practices, tools and processes to support local markets in integrating AbsoluteCare into their local communities in meaningful ways, and to connect community resources into AbsoluteCare local clinics.

The Community Partnerships Program Manager promotes the mission, vision and values of AbsoluteCare in all members, multidisciplinary team, and external partner interactions. 

Duties and Responsibilities

• Define community partnership and housing program strategies, workflows, job aids, tools, technology, individual and team key performance indicators and reporting, including but not limited to:
  • Connecting members to short-term and/or long-term housing based on their needs, including wrap around services to maintain ongoing stability
  • Identification and prioritization of members in need of housing support
  • Partnering with community organizations on events (in community and in center), providing members services and education
  • Bringing resources into the AbsoluteCare centers, including stocking AbsoluteCare member lounge
  • Building AbsoluteCare’s brand and presence in the community
  • Developing and leveraging community partnerships to find and engage AbsoluteCare members and connect to services
  • Influencing community funding and decisions through participation in taskforces, committees, forums, etc. focused on connecting community members to social services, particularly specific to housing (i.e. local CoCs)
  • Executing partner contracts including funding and data exchange
  • AbsoluteCare member fund
  • Building network of community partnerships to provide local resources to members with needs including referrals and data collection
• Implement program structure in all local markets, working in collaboration with local market teams
• Define and measure program outcomes, adjusting program strategy as needed to achieve organizational outcomes
• Identify and develop relationships with key national and local community partners and stakeholders
• Maintain up to date program descriptions, job aids, policies and procedures, and training content.
• Maintain up to date knowledge of leading social service practices, technology, and programmatic approaches to integrating SDOH and healthcare.
• Travel to local markets to review processes, data, and work with local teams to implement new programs and/or process improvements, as necessary.
• Work closely with cross functional leadership (clinical, behavioral health, practice management etc.) to embed social service processes in the Centers and clinical processes.

Minimum Qualifications

• Bachelor’s degree in a health care, behavioral health, or social work field.
• 5+ Experience building and leveraging relationships with community-based organizations to drive shared outcomes and impact.
• 3+ years of experience working with community housing programs.
• 3+ years of experience establishing and implementing new programs and processes.
• Experience leveraging data to drive outcomes and measure impact at individual and program level
• Healthcare experience preferred
• Extensive knowledge of intersection of housing and healthcare including protocols, community resources, and SDOH best practices and technology.
• Experience working with vulnerable populations
• Excellent computer skills including Microsoft Office Suite (Outlook, Excel, PowerPoint, Word) and electronic medical record documentation.
• Excellent written and oral communication skills to interact with members, families, external community stakeholders, interdisciplinary teams, and executive leadership.
• Ability to work independently, exercise good judgment, and creatively problem solve.

Working conditions

This job operates in a remote location from your home location.  This role requires a dedicated, quiet workspace with the ability to adhere to HIPPA and other privacy policies.  A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role. This role will require approximately 30% travel, based on business need.

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.

• Ability to occasionally move objects up to 20 lbs.

Direct reports

None.