Job Summary

This role collaborates with the Medical Director (and Associate Medical Director), Director of Clinical Operations, and Senior Director of Clinical Services to provide oversight of clinical nursing care and operations, including nursing, medical assisting, same-day access, and immediate care area. The Clinical Nurse Director is responsible for local implementation of the point of care CLIA waived laboratory program, radiology program, infection control program, and employee health. The role supervises ancillary clinical staff, including Treatment and Triage Nurses, Team Nurses, Medical Assistants, Radiology Technicians, Supervisor of Medical Assistants (if applicable), Nurse Supervisor (if applicable), and Phlebotomists.

As a local leader for a value-based care organization, the Clinical Nurse Director ensures the nursing department contributes to meeting all clinical, utilization management, and regulatory compliance goals. The role is responsible for acting as the subject matter expert for nursing best practice and adherence to nursing policy and procedure.

Duties and Responsibilities

• Act as subject matter expert for all nursing roles and responsibilities, including PCP panel management and primary care nursing and medical assisting activities, Patient Centered Medical Home (PCMH) standards, and Immediate Care protocols.
• Responsible for JCAHO preparation of the staff and facility.
• Accountable for the overall performance of approximately 25 or more FTEs within the nursing, medical assistant, and radiology departments.
• Ensure ongoing competence of team members through direct supervision and performance evaluation.
• Responsible for team member hiring, onboarding, staffing, and performance management.
• Implement employee health policy and procedure for local center, including maintenance of vaccination records and response to bloodborne pathogen exposure.
• Oversee management of medical supply and floor stock medication inventory and ensure proper par levels of supplies at all times.
• Manage quality assurance for point of care CLIA waived laboratory.
• Manage quality assurance for radiology policy and procedure.
• Ensure accessibility to medical and nursing services provided by AbsoluteCare.
• Manage rapid response protocol and staff training. Participate as lead clinical support in rapid response events and debriefing.
• Ensure that both the center and community is properly staffed to serve our member population.
• Provide routine education to staff on evidence-based practice including, but not limited to, disease management, preventive care, care coordination, medication safety, infection control, medical emergency response, and immediate care interventions.
• Proactively engage with the entire integrated care team and assist with resolving barriers to care and clinical nursing services.
• Maintain excellent communication between integrated care teams and site and national leadership.
• Take part in innovative problem solving to decrease unnecessary emergency room utilization through optimization of AbsoluteCare clinical services.
• As applicable, coach supervisors on clinical and administrative management of their team members.
• Responsible for specific key performance indicators including, but not limited to: PCP member/panel engagement, incident reporting, team engagement and staff turnover.

Minimum Qualifications

• Active, unrestricted license as a Registered Nurse in the state of practice required or Advanced Practice Practitioner
• 10+ years of supervisory and management experience.
• LPN license will be considered 
• Compact RN license preferred, or willingness to obtain.
• Bachelor's or master’s degree in nursing preferred.
• Active BLS certification.
• 5+ years of recent clinical experience (primary care, urgent care, infusion center, etc.).
• MBA, MHA, MPH degree is a plus
• Highly skilled with peripheral and central line care.
• Experience with training and mentoring.
• Excellent interpersonal communication skills.
• Strong problem solving, project management and organization skills.

Working conditions

This job operates in a professional medical office environment.  This role routinely uses general office equipment. Will wear business professional attire. Often wear protective or safety attire, such as gloves and masks. Potential exposure to infection and diseases from direct patient contact. This is a 100% on-site role.  

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary and/or stand for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone and other general office equipment.
• This role is 100% dedicated to being on-site and covering two centers.

Direct reports

Treatment and Triage Nurse, Team Nurse, Medical Assistant, Radiology Technician, and Phlebotomist. Nurse Supervisor and Medical Assistant Supervisor as applicable.