Administrative Supervisor

1531

Remote?: 0

Highlights (Bonus, shift, relocation, info for job):

Job Summary

The Administrative Supervisor is responsible for overseeing and managing the daily operations of the Comprehensive Care Center, including supervising front office staff, medical records personnel, and referral coordinators. This role requires effective leadership, a strong understanding of healthcare processes, and the ability to foster a positive and efficient work environment. The Administrative Supervisor will ensure high-quality patient care, compliance with healthcare regulations, and the smooth functioning of office operations.

 

Duties and Responsibilities

• Supervise, mentor, and develop a team of 8-10 direct reports, including front office staff, medical records personnel, and referral coordinators.

• Oversee daily performance, provide constructive feedback, and implement performance improvement plans as necessary.
• Conduct annual evaluations, manage HR and disciplinary issues, and promote a culture of excellence and continuous improvement.
• Set expectations and hold the team accountable for workflow adherence and high-quality customer service.
• Address and resolve patient concerns and complaints promptly and professionally.
• Oversee the referral process, ensuring timely and accurate processing of patient referrals.
• Manage the medical records process to ensure full compliance and accuracy.
• Conduct audits and inspections to ensure adherence to best practices and identify areas for improvement.
• Serve as a liaison between front office staff, medical records personnel, referral coordinators, and other departments within the organization.
• Coordinate with the assigned clinical team to promote patient engagement and retention.
• Oversee the scheduling and coordination of appointments for the multi-disciplinary team.
• Monitor and manage office supplies and inventory.
• Responsible for data collection and management, including demographics, patient history, insurance, and financial information.
• Prepare and manage daily reports.
• Participate in meetings, committees, and professional development activities as required.
• Demonstrate a working knowledge of insurance coverage and benefits.
• Appropriately triage patient and physician needs and understand general physician office procedures.

 

Minimum Qualifications

• Education: Associate’s degree in healthcare administration, Business Administration, or a related field preferred.
• Experience: Minimum of 3-5 years of supervisory experience in a healthcare setting, with a proven track record of managing a team of 8-10 direct reports.
• Strong knowledge of front office operations, including medical records management and referral processes.
• Excellent leadership abilities with strong communication and interpersonal skills.
• Proficiency in healthcare management software and electronic medical records (EMR) systems.
• Ability to handle multiple tasks, prioritize effectively, and thrive in a fast-paced environment.
• Strong problem-solving skills with acute attention to detail.
• Experience in a patient-facing medical center preferred.
• Demonstrated respect for and experience with culturally diverse communities.
• Highly organized with exceptional communication skills.
• Team and customer service oriented.

Why Work at AbsoluteCare?

At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer. 

We call this “care beyond medicine.” We have turned the doctor’s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members’ needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.

We don’t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works. 

Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT².

AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

EEO Employer Verbiage: AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.