Clinical Systems Analyst I

1511

Remote?: 1

Highlights (Bonus, shift, relocation, info for job):

Job Summary

This role will assist in the preparation and analysis of clinical and clinical systems workflow and requirements; will be the level 1 support for the CM/UM Application (Jiva) for the end-users; perform and test system configurations and develop as well as deliver training related to the Case Management / Utilization Management system and its workflows.

Duties and Responsibilities

 

• Research, interpret, explain, and apply information from software technical manuals and guides, videos, and online materials.
• Gain an in-depth understanding of clinical and operational workflows to develop and necessary workflows in clinical software applications.
• Level 1 Support: Working the department’s service desk queue and providing basic troubleshooting and guidance to users in resolving their issues, answering FAQs related to Jiva features, account setup, and general usage questions.
• Responsible for generating and working tickets in the vendor issue tracking system for defects and requirements.
• Responsible for identifying root causes of an event/issue that resulted in an undesired outcome/error and develop solutions to provide a way to identify breakdowns in processes and systems that contributed to the event and how to prevent future events.
• Participate in workflow requirement sessions, taking notes and documenting business requirements.
• Perform system configuration of documented and approved business requirements in the Jiva application and facilitating the business validation of same in the test environment, before moving to the Production environment.
• Develop test cases to confirm the correctness of clinical software applications, aiming to ensure that the software operates according to approved specifications.
• Conduct and execute software testing, identifying, and analyzing found defects and bugs, the documentation of same and reporting to the appropriate internal department and/or external vendor and the business stakeholders.
• Build rapport and promote teamwork by always maintaining a professional and positive attitude, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles.
• Utilize blended delivery methods for staff training such as face-to-face, eLearning and virtual to train end users, including support staff and clinicians.
• Maintain a current knowledge base about rules, regulations, policies, and procedures relating to the implementation of medical management functions such as, intake, prior authorization, concurrent review, discharge planning, alternate services, appeals and case management.
• Provide feedback to management on training and use of clinical applications in the field, pointing out potential areas of improvement, with a focus on patient safety and executional excellence, continuous improvement, and effectiveness.
• Travel approximately 40% to 60% to do trainings and for meetings.

 

 

Minimum Qualifications

 

• Associate degree required, Bachelor’s degree preferred.
• 2-3 years’ experience with Electronic Health Records or CM/UM systems, training, troubleshooting and support experience with EHRs, especially in provider healthcare setting.
• 1-3 years of specific clinical knowledge / experience in case management and social work preferred.
• Experience with mentoring, guiding, and training end users in a classroom setting.
• Ability to communicate in a positive/professional manner.
• Working knowledge of the main Microsoft Office Applications (Word, PowerPoint, and Excel).

 

Working conditions

 

This job operates in a remote capacity with travel required (up to 60%). This role routinely uses general office equipment.

 

Physical requirements

 

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.

 

Why Work at AbsoluteCare?

At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer. 

We call this “care beyond medicine.” We have turned the doctor’s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members’ needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.

We don’t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works. 

Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT².

AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

EEO Employer Verbiage: AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.