Community Health Worker- New Member Enrollment

1359

Remote?: 0

Highlights (Bonus, shift, relocation, info for job):

The New Member Enrollment Specialist will be responsible for outreaching to potential new members referred by health plans, educating them on AbsoluteCare, enrolling them as a new member, and transporting members to the AbsoluteCare office.

Duties and Responsibilities:

Collaborate with the Team Lead to execute creative outreach strategies that will:

• Be in the community as the “feet on the street” to locate and engage potential new members from a targeted list, who might be hard to reach or locate
• Attract potential members to enroll at AbsoluteCare as their PCP
• Effectively explain the benefits of enrolling at AbsoluteCare
• Outreach to families and/or caregivers
• Schedule potential members for a tour of the center
• Transport members to the center in your personal vehicle who:
• Are scheduled for a tour (possibly the same day they are located)
• Are scheduled for their New Member Appointment (scheduled from the tour)
• Report and enter daily outreach activities into CRM and update member’s /potential member’s addresses and phone numbers as needed.
• Successfully locate hard to find members utilizing creative strategies
• Enroll new members who choose AbsoluteCare as their new PCP
• Establish trust and build meaningful relationships with members/potential members
• Promote AbsoluteCare medical center as the “Go-To” resource for our members instead of using the emergency room or other fragmented higher cost medical resources
• Instill and promote AbsoluteCare’s 5-star customer service philosophy in the medical center and in the community by promoting the AbsoluteCare Way

Qualifications:

• High School Diploma or equivalent required
• Extensive knowledge of Greenbelt (zip codes, neighborhoods, homeless shelters, etc.)
• 2 years of outreach experience, specifically working in community, health, or social services.
• Must have a reliable personal vehicle and be willing to use for transport (Only candidates that meet this requirement should apply)
• Must have a valid driver’s license and insurance
• Ability to creatively locate members
• Personal and professional passion to help improve healthcare delivery
• Demonstrated respect for and experience with culturally diverse communities
• Ability to build and maintain relationships with a diverse population
• Strategic thinker: ability to analyze, develop and implement non-traditional solutions with results, understanding patient population and financial constraints
• Ability to multi-task, highly organized, and great communication skills
• Excels in developing real-world solutions and is quick to resolve and overcome obstacles
• Creative and enthusiastic
• Computer proficient in Microsoft Office, using emails, entering documentation into CRM, with the ability to learn new computer software
• Team and customer service oriented
• Previous Sales Experience Highly Preferred

PHYSICAL DEMANDS:

• Daily travel to local regions, using personal vehicle to transport members and search for members

Why Work at AbsoluteCare?

At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer. 

We call this “care beyond medicine.” We have turned the doctor’s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members’ needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.

We don’t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works. 

Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT².

AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

EEO Employer Verbiage: AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.