Community Health Worker Manager-New Member Enrollment

Location: Cleveland, OH, USA

Notice

This position is no longer open.

670

Remote?: 0

Highlights (Bonus, shift, relocation, info for job):

 Monday through Friday, 8-5 with hour lunch, no weekends, no on-call, with paid holiday time off and paid CEU.

The Community Health Worker Manager will manage a team of CHW’s that locate, engage, and educate members referred to AbsoluteCare by their health plan to have the member switch their PCP to AbsoluteCare or to have them enroll in other services with AbsoluteCare.   You will establish trust and build meaningful relationships with members.  This position will lead a large team of Community Health Workers in making an impact in the day-to-day life of the members AbsoluteCare serves – those most in need of concierge care. Providing support and coaching to the CHW’s to meet program outcomes.  This role will monitor the overall performance of the team, utilizing Key Performance Indicators to help track progress, build on success, and pinpoint areas for improvement.   Instill and promote AbsoluteCare’s 5-star customers service philosophy in the medical center and in the community.

Duties:

  • Successfully manage a team of CHW’s to meet program outcomes
  • Execute creative outreach strategies that will:
    • Be in the community as the “feet on the street” to locate and engage members from a targeted list, who might be hard to locate or build rapport with.
    • Attract potential members to enroll at AbsoluteCare as their PCP or in ancillary services such as Care Management or Behavioral Health services.
    • Effectively explain the benefits of enrolling at AbsoluteCare.
  • Assign members to CHW based on geography, and case size
  • Perform telephonic or home outreach to targeted list which includes “cold calling” to assigned members in attempt to have member choose AbsoluteCare as their new PCP.
  • Provide daily support to CHW team which includes scheduled 1:1’s

 Education and Experience

  • Must have a valid driver’s license and reliable personal vehicle.
  • Previous experience managing a team.
  • Proficient in PC skills, such as Microsoft Office.
  • High school diploma or equivalent required, Bachelor’s degree preferred.
  • Community Health Worker experience/certification desirable.
  • Ability to work evening and weekend hours when needed.

Why Work at AbsoluteCare?

At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer. 

We call this “care beyond medicine.” We have turned the doctor’s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members’ needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.

We don’t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works

Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.

AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

EEO Employer Verbiage: AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

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